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Shipping & Returns

All products are shipped with UPS

For european destinations, we charge 8€ per shipping

Delivery Time takes 3-5 days.

Free Shipping ONLY for european destinations over 100€ orders

For international and overseas destinations, we charge 21€ per shipping

Delivery Time takes 7-10 days.

Select your country while checking out. If it is not listed, please send us an email at online@flvrseries.com to get a shipping rate. 

We want to ensure that your order is shipped to you as quickly as possible. If you believe that your order has experienced a delay in shipment that exceeds the normal processing and shipment time, please let us know us by email at online@flvrseries.com

Return Policy : 

We accept returns of our goods that are unused and in brand new condition with tags attached within 14 days of purchase. If your item(s) meets this criteria, please contact us at online@flvrseries.com to obtain a Return Authorization number. Please note that we only offer refunds and do not offer exchanges. The return shipping is not pre-paid and customers are responsible for return shipping costs. 

Return Process :

Contact online@flvrseries.com for a return authorization. After you have received an RA number, please send your return to the following address. Please include a copy of your original packing slip with reference to your RA number and any shipping materials (ie plastic bags) that were sent with your order. 

FLVR SERIES - XAVIER STAAL - Liebigstrasse, 24 - 10247 Berlin - Germany

Once we receive your return, we will issue a refund to your original form of payment. It may take 3-5 business days for this refund to reflect on your credit card statement once we receive the product.

International Shipping :

We are currently able to ship internationally. If your non EU-Country is not listed in the drop down for shipping, please contact us at online@flvrseries.com for an international shipping quote. 

International orders may be subject to import fees, customs, duties, valued added taxes (VAT), etc. which are not included in the prices and shipping costs listed on our website. These charges are the sole responsibility of the customer. 

Please feel free to contact us with any questions at online@flvrseries.com